Taking Care of your new Windows and Doors

It is important to us that our current and future customers are provided with as much useful information as possible. We now provide a page concerned with tips about maintenace so that hopefully any problems that may occur can be avoided.


General Maintenance

  • It is advisable to carry out routine maintenance twice a year, although this may need to be done more frequently in areas of high exposure.
  • As a general rule, all parts exposed when the window or door is closed, should be washed down with warm soapy water using a soft cloth, and dried thoroughly
  • Avoid ammonia and abrasive cleaning agents, particularly on handles and other metal filaments.
  • Parts exposed when the window or door is open should be simply wiped clean, removing grime from old lubricant, airborne debris and remains of insect life etc.
  • Special attention should be paid to keep the drainage channels free and clear of blockages.
  • Moving parts and fixings should be treated as follows:

A very light application of petroleum jelly or equivalent will keep the locking mechanisms and keeps in good working order, while a suitable acid and resin free grease or lubricant should be used on sliding bars, gears and face plates. Maintenance of friction stays is critical and it is important to follow instructions for lubrication and adjustment.

  • Check that all fixings are secure and properly adjusted.



Friction Hinges

Maintenance is important but straightforward. Keep the friction stay track free from dirt and grime and keep the hinge mechanism clean. Lubricate the metal parts, regularly, with machine oil, concentrating on the pivot points.

Friction can be increased or decreased by adjustment of the turning screw (see Fig 1 right) Turn in a clockwise direction to increase friction. Take care not to over tighten.


Egress Friction hinges

 In order to facilitate a maximum clear opening, egress hinges may be fitted. In most cases this will be in an upstairs window and allows the window to be opened to 90 degrees.

 Some egress hinges combine the opening facility with an easy clean system, whereby the vent can be slid sideways to allow external cleaning to be carried out from the inside.

 To utilise the easy clean facility, open the windows normally, then press and hold down the button on both hinges to release the restrictor hinge. Slide the sash across to allow egress.


Window Locking Mechanisms

 Windows fitted with either Espagnolette or Shoot Bolt locking systems will allow the window to remain partly open at night to facilitate ventilation.

To engage the window in it's night vent position, open the window to approximately 15mm and then return the handle to it's locking position. You may feel slight resistance so do not try to force the handle, simply move the window slightly until you find a point where there is no resistance, and close. Check the window is held securely in the night vent position by pushing gently on the vent - if held securely it should not move.

Maintenance of locking systems is simple: apply a little all purpose oil or WD40 to the moving parts, once a year. Similarly, a little grease should be applied to the locking slots to facilitate smooth running.


Ventilation Control

Windows can be fitted with a trickle ventilation unit, located at the top of the frame. This is designed so that you can control ventilation and minimise any build up of condensation. Simply open or close the ventilator by pushing the finger recess to the left or right. No maintenance is required.



Windows can be fitted with key locking, push to open handles. An easy to use system, yet secure and long lasting. To operate, simply press the thumb button, turn through 90 degrees and push the window to the desired angle. To close, reverse the procedure by pulling the window closed and turning the handle back to the upright position, thus engaging it automatically. Handles can be deadlocked by using the key provided.



  • Regularly clean the window pane and PVC-U surrounds with a clear liquid spray proprietary glass cleaner.
  • Twice a year, wash down the PVC-U with warm soapy water and wipe dry.


  • Do not paint PVC-U window frames.
  • Avoid all paste and cream cleaners, which can be mildly abrasive.
  • Never use any type of bleach, solvent or adhesive.


  If you require further information or advice please contact Carillon Windows.


Carillon Windows

Tel: 01509 218560 or 01509 235733

Mobile: 07950 371268 or 07973 241853

16 Fairmeadows Way, Loughborough, Leicestershire LE11 2QT

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